{"id":6839,"date":"2024-10-01T10:37:57","date_gmt":"2024-10-01T07:37:57","guid":{"rendered":"https:\/\/basileia.gr\/returns-policy\/"},"modified":"2024-12-12T12:59:02","modified_gmt":"2024-12-12T09:59:02","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/basileia.gr\/en\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"<strong>Returns and Changes Policy<\/strong>\r\n\r\nOur goal is for each of our bags to fully satisfy the recipient.\r\n\r\nIf, however, your bag does not satisfy you, you can exchange it for another one or even ask for a refund, as long as your bag is not custom-made!\r\n\r\nIf you wish to proceed with an exchange or a refund, you should let us know either\r\nby phone at 697 203 2127\r\nby email at <a href=\"mailto:basileia@basileia.gr\">basileia@basileia.gr<\/a>,\r\n\r\n<strong>Refund Conditions<\/strong>\r\nThe bag must be returned in its original condition and accompanied by proof of payment.\r\nThe exchange or refund process can be initiated within 14 calendar days from the date of receipt. After this period, requests will not be accepted.\r\nThe cost of return is the responsibility of the customer and must be made by courier or other secure means (not postal).\r\n\r\n<strong>Return\/Exchange Procedure<\/strong>\r\nChange: The new bag is shipped at the recipient&#8217;s expense.\r\nRefund: The refund will be made to a bank account that you will indicate to us, after we receive and check that the bag is in its original condition.\r\nNote: Products not returned in their original condition will not be accepted for exchange or refund unless the fault is ours.\r\n\r\nThank you for choosing Basileia!","protected":false},"excerpt":{"rendered":"Returns and Changes Policy Our goal is for each of our bags to fully satisfy the recipient. If, however, your bag does not satisfy you, you can exchange it for another one or even ask for a refund, as long as your bag is not custom-made! If you wish to proceed with an exchange or [&#8230;]<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/basileia.gr\/en\/returns-policy\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Returns Policy<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/policy.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6839","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns Policy - BASI\u039bEIA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/basileia.gr\/en\/returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns Policy - BASI\u039bEIA\" \/>\n<meta property=\"og:description\" content=\"Returns and Changes Policy Our goal is for each of our bags to fully satisfy the recipient. 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